Refund Policy — ChopHub

      Key points: New paid subscribers get a 7-day money-back guarantee on their first payment. Yearly plans can also be refunded pro rata in their first 30 days, and a yearly renewal can be refunded within 7 days if you haven't used it. Unused credit packs can be refunded within 7 days. Cancel a free trial before it ends and you won't be charged. Please contact us before disputing a charge.
    

1 Overview

This Refund Policy explains when and how you can get a refund for paid ChopHub subscriptions (Creator, Pro, Team and Content Engine plans, billed monthly or yearly) and for credit packs. It is incorporated into and subject to our Terms of Service. Nothing in this policy limits any rights you have under the consumer laws that apply to you.

2 Free Plan and Free Trials

The Free plan costs nothing, so there is nothing to refund. Content created on the Free plan carries a ChopHub watermark; paid plans remove it.

Free trials: your first upgrade from Free may include a 14-day free trial with 150 minutes of processing (one per account). You are not charged if you cancel before the trial ends. If you don't cancel, the first charge happens when the trial ends, and that charge is your first subscription payment for the money-back guarantee below.

3 Subscription Refunds

3.1 7-Day Money-Back Guarantee

New subscribers get a full refund if they ask within 7 days of their first subscription payment, on any paid plan, monthly or yearly.

To qualify you must be a first-time paid subscriber (one guarantee per customer), ask within 7 calendar days of the first payment, and email support@chophub.io. Refunds are not automatic.

3.2 After the 7-Day Window

After 7 days, monthly subscription payments, including renewals, are non-refundable, and we do not give prorated refunds for unused days or unused credits. Cancel before your renewal date to avoid the next charge. Yearly plans have extra options in Section 5. We will always refund the cases listed as eligible in Section 6.

4 Credit Pack Refunds

Unused packs: a full refund if you ask within 7 days of purchase and none of that pack's credits have been used.
Partly used or older packs: non-refundable. Pack credits stay usable until they expire, 12 months after your most recent pack purchase.
A refunded pack's credits are removed from your balance.

5 Yearly Plan Refunds

Within 7 days of your first yearly payment: full refund (Section 3.1).
Days 8–30 of your first yearly term: a prorated refund for the whole months you have not started. For example, a Pro yearly plan ($228) cancelled on day 20 is refunded 11 × $19 = $209.
Yearly renewals: a full refund of the renewal charge if you ask within 7 days of the renewal and have not used any credits since it. We email a reminder before each yearly renewal.
After that: non-refundable. Cancel at any time to stop the next renewal; you keep your plan and its monthly credits until the end of the paid year.

6 Common Scenarios

Scenario	Eligible?	Notes
Cancelled during the free trial	Not charged	Nothing to refund
First payment, within 7 days	Yes	Full refund (money-back guarantee)
First monthly payment, after 7 days	No	Cancel to stop future charges
Monthly renewal, changed my mind	No	Cancel before your renewal date
First yearly payment, days 8–30	Partial	Prorated by whole unstarted months (Section 5)
Yearly renewal within 7 days, unused	Yes	Full refund of the renewal
Unused credit pack within 7 days	Yes	Full refund; credits removed
Partly used credit pack	No	Credits remain usable until expiry
Duplicate charge or billing error	Yes	Full refund of the wrong charge
Charged after confirmed cancellation	Yes	Full refund of that charge
ChopHub outage over 48 hours	Case by case	Pro-rata account credit or partial refund
Third-party platform issue	No	Outside ChopHub's control

7 How to Request a Refund

Email support@chophub.io with:

Subject: "Refund Request — [Your Account Email]"
Your account email address
The date and amount of the charge
The reason for the request

We aim to respond within 2 business days.

8 Refund Processing

Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days depending on your bank. When we refund a subscription payment in full or pro rata, we cancel the subscription and your account moves to the Free plan; credits granted by the refunded payment are removed. Refunding a renewal ends the subscription at that point.

9 Chargebacks

Please contact us before disputing a charge with your bank. We usually resolve billing issues faster than the dispute process. While a dispute is open, your account may be placed on hold and your purchased pack credits revoked; they are restored if the dispute is resolved in your favour. Fraudulent chargebacks may result in account termination.

10 Exceptions

Outside the cases above, we do not refund: forgetting to cancel before a monthly renewal, account inactivity, unused credits, third-party platform failures, content removed for policy violations, or accounts terminated for violating our Terms.

11 Contact Us

Email: support@chophub.io
Subject: "Refund Request" or "Billing Question"
Response time: Within 2 business days

We want to keep you as a customer. If you're thinking of cancelling, please tell us — we may be able to help, adjust your plan, or address any issues.