Refund Policy — ChopHub

      Key points: ChopHub offers a 7-day money-back guarantee for new paid subscribers. After 7 days, subscriptions are generally non-refundable, though we handle legitimate cases on a case-by-case basis. Please contact us before disputing a charge.
    

1 Overview

This Refund Policy explains when and how you can request a refund for paid ChopHub subscriptions (Creator, Pro, Team, and Content Engine plans). This policy is incorporated into and subject to our Terms of Service.

2 Free Tier

ChopHub's free tier is provided at no charge — there is nothing to refund. The free tier includes a chophub.io watermark on all exported content. To remove the watermark, upgrade to a paid plan.

3 Refund Eligibility

3.1 7-Day Money-Back Guarantee

New subscribers are eligible for a full refund if requested within 7 days of the first subscription payment. Applies to all paid plans.

To qualify: you must be a first-time subscriber, request within 7 calendar days of first payment, and email support@chophub.io — refunds are not automatic.

3.2 After the 7-Day Window

After the 7-day period, subscription payments are generally non-refundable. We do not provide prorated refunds for unused days. We will review exceptions for: extended outages (>48 hrs), billing errors, or charges after confirmed cancellation.

4 Common Scenarios

Scenario	Eligible?	Notes
First payment, within 7 days	Yes	Full refund — money-back guarantee
First payment, after 7 days	Generally No	Contact us — exceptions considered
Renewal charge, changed mind	No	Cancel before renewal to avoid future charges
Duplicate charge / billing error	Yes	Full refund of erroneous charge
Charged after cancellation	Yes	Full refund with cancellation confirmation
Extended outage (>48 hrs)	Case-by-case	Pro-rata credit or partial refund
Third-party platform issue	No	ChopHub not responsible for external platform failures
Annual plan cancellation mid-year	Partial	See Section 7

5 How to Request a Refund

Email support@chophub.io with:

Subject: "Refund Request — [Your Account Email]"
Your account email address
Date of the charge
Reason for the request

We aim to respond within 2 business days.

6 Refund Processing

Approved refunds are returned to the original payment method via Stripe within 5–10 business days. Upon issuing a refund, your account is downgraded to the free tier.

7 Annual Plan Refunds

Within 7 days: Full refund available
8–30 days: Prorated refund for unused portion, minus processing fee
After 30 days: Generally non-refundable; account credit or plan downgrade offered

8 Chargebacks

Please contact us before initiating a chargeback. We resolve billing issues faster than the dispute process. Fraudulent chargebacks may result in account termination.

9 Exceptions

We do not provide refunds for: forgetting to cancel before renewal, account inactivity, third-party platform failures, content removed for policy violations, or accounts terminated for Terms violations.

10 Contact Us

Email: support@chophub.io
Subject: "Refund Request" or "Billing Question"
Response time: Within 2 business days

We want to keep you as a customer. If you're thinking of cancelling, please tell us — we may be able to help, adjust your plan, or address any issues.