Data Deletion Request

                Your Privacy Matters: You have the right to request deletion of your account and data at any time. ChopHub supports multiple self-service options and manual deletion requests.
            

How to Request Data Deletion

If you would like to delete your account and data from ChopHub, you have several options:

Option 1: Self-Service Account Deletion (Recommended)

Log in to your ChopHub account
Go to Settings → Account
Scroll to the bottom and click "Delete Account"
Confirm deletion in the dialog that appears
Your account and all associated data will be deleted immediately

Option 2: Disconnect Platforms First (Optional)

If you want to disconnect individual platform integrations before deleting your account:

Log in to your ChopHub account
Go to Settings → Connected Platforms
Click "Disconnect" next to YouTube, Instagram, TikTok, Facebook, or X
Your OAuth tokens for that platform will be immediately revoked and deleted
You can disconnect all platforms individually or delete your entire account at once

Option 3: Email Data Deletion Request

You can also request data deletion via email:

To: hello@chophub.io
Subject: Data Deletion Request
Include:
- Your ChopHub account email address
- Any account ID or username you're registered under
- Brief confirmation that you understand this action cannot be undone

We will process email-based deletion requests within 30 days.

Option 4: Meta Platform Deletion Tools

If ChopHub has integrated with Meta platforms (Facebook, Instagram):

Go to your Instagram or Facebook settings
Navigate to Apps and Websites → Authorized Applications
Find ChopHub and click "Remove"
This revokes ChopHub's access to your Meta account
Contact us at hello@chophub.io to confirm cloud data deletion

What Data We Store

ChopHub stores the following data in our AWS cloud infrastructure:

Account Data: Email, username, encrypted password (via AWS Cognito)
OAuth Tokens: Access tokens for connected platforms (YouTube, Instagram, TikTok, Facebook, X) stored securely in AWS Secrets Manager
Platform User IDs: Identifiers from connected social media accounts
Profile Information: Display names and profile pictures from connected accounts
Job History: Records of videos processed, including timestamps, duration, and status
Video Files: Original videos you upload (stored temporarily in AWS S3)
Processed Clips: Generated short-form videos (stored in AWS EFS)
User Settings: Preferences, notification settings, and configuration

What Gets Deleted

When you request data deletion, the following will be permanently removed from ChopHub:

✅ Your ChopHub account (email, username, password)
✅ All OAuth tokens and credentials for connected platforms
✅ Your profile information and settings
✅ Complete job history and video processing records
✅ Original video files and processed clips
✅ Metadata, titles, descriptions, and captions
✅ All cached profile pictures and thumbnails
✅ Platform user IDs and identifiers

What ChopHub Cannot Delete

The following data is stored on third-party platforms and must be deleted separately:

Videos or content already published to YouTube, Instagram, TikTok, Facebook, or X
Data stored by the social media platforms themselves
Public posts and comments made on social media
Analytics and performance data held by platforms
Messages and notifications from your followers

To delete content from these platforms, log in to each platform directly and delete the content there.

Data Deletion Timeline

Deletion Method	Timeline	Notes
Self-Service Account Deletion	Immediate	Account and data deleted instantly; confirmation email sent
Disconnect Individual Platform	Immediate	OAuth token revoked and deleted immediately
Email Deletion Request	Within 30 days	Manual processing required; confirmation sent upon completion
Meta Platform Revocation	Immediate (access revoked)	ChopHub loses access to Meta account; data deletion requested

Data Deletion Confirmation

After your data is deleted, you will receive confirmation via:

Self-Service Deletion: Immediate confirmation message on screen, followed by email receipt
Email Request: Confirmation email sent to your registered email address within 30 days
Platform Disconnect: In-app notification showing platform successfully disconnected

Email Data Deletion Form

For easier submission of deletion requests, you can use the form below or email hello@chophub.io directly:

ChopHub Account Email Address:

Username or Account ID (optional):

Reason for Deletion (optional):

This will send a deletion request to hello@chophub.io. You will receive a confirmation email within 30 days.

GDPR and CCPA Rights

Depending on your location, you may have additional data protection rights:

European Union (GDPR)

Right to be informed about data collection and processing
Right to access your personal data (data access request)
Right to rectification of inaccurate or incomplete data
Right to erasure ("right to be forgotten")
Right to restrict data processing
Right to data portability (export your data)
Right to object to processing
Right to lodge a complaint with your data protection authority

California (CCPA)

Right to know what personal information is collected
Right to know whether personal information is sold or shared
Right to delete personal information collected from you
Right to correct inaccurate personal information
Right to opt-out of sale or sharing of personal information
Right to non-discrimination for exercising CCPA rights

Questions or Concerns?

If you have questions about data deletion or your privacy rights:

Review our Privacy Policy
Read our Terms of Service
Contact us at: hello@chophub.io
Visit our website: https://chophub.io